iPhone 4S problems continue as Siri suffers major outage

Summary:Siri isn't working for many iPhone 4S users. All of us are asking why, but an answer hasn't been found yet.

Have you tried talking to Siri lately? Is she not answering you? Don't take it personally -- you're not alone today.

Apple's now-famed voice recognition and personal assistant software is suffering a major outage since at least 11AM PT. Some users are reportedly trying DIY fixes to get Siri working again, but you're really doing this at your own risk considering how complicated this platform is.

This latest debacle might anger many iPhone 4S users considering that Siri has only been on the job for a few weeks. But considering she's brand new, maybe she deserves a break.

Yet, Apple doesn't deserve a break.

Apple has not publicly responded yet, which could be troublesome for the Cupertino, Calif.-based company as it is already suffering from attacks that it hasn't been transparent enough about "batterygate," another ailment revolving around the iPhone 4S.

Unfortunately, Apple has somewhat of a history of keeping mum about its controversies. Sometimes that is a better PR move, but if we learned anything from Sony's debacle following the security breach on the PlayStation Network this past spring, it is that customers want answers (even if it is bad news) sooner than later.

Antennagate for the iPhone 4 last year got so out of hand that Apple had to have a special media event just to clear the air. Hopefully Apple has learned its lesson since then.

If you are an iPhone 4S owner, have you tried using Siri today and encountered problems?

Update: Siri has apparently returned. No transparency on what the issue was.

Topics: Outage, Apple

About

Rachel King is a staff writer for CBS Interactive based in San Francisco, covering business and enterprise technology for ZDNet, CNET and SmartPlanet. She has previously worked for The Business Insider, FastCompany.com, CNN's San Francisco bureau and the U.S. Department of State. Rachel has also written for MainStreet.com, Irish Americ... Full Bio

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