David Pogue over at the New York Times has just received his first bill for using his iPhone on AT&T. He is not a happy bunny. In fact, the bill is, according to Pogue, "a staggeringly, hatefully complex document, designed by some Monty Pythoneseque committee in charge of consumer confusion". No love there, then.
Now, this could all just be AT&T's fault, but bear in mind that Apple has to partner up with its iPhone operators very tightly indeed (which is why the identity of the UK operator for iPhone is such a hotly debated topic). Also bear in mind that the big thing with Apple's products is the seamless user experience. Reports like this do not reflect well on Jobs & Co, whoever is at fault.