iRobot launches new Roomba: Five innovation lessons

Summary:The new Roomba 880 ditches the traditional vacuum cleaner brush. Why? iRobot is on a mission to cut down on two customer pain points: maintenance and cleaning frequency.

iRobot has launched its latest Roomba, a high-end 880 series vacuum with a new cleaning system dubbed Aeroforce and a bevy of tweaks based on customer feedback.

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While I've tried the Roomba 880 and found it handy, the real story to me revolves around how iRobot thinks and approaches its products. The company started out making military robots, then got into its iconic Roomba and now has healthcare robots too.

In other words, iRobot is a fun company to watch and its main value proposition is adding some time back to your life with fewer chores. 

Here are some innovation takeaways from iRobot:

Innovation is company and customer specific. The Roomba's Aeroforce is a brushless system that breaks down debris and lifts dirt with less maintenance. Max Makeev, product manager at iRobot, said the company decided to tackle the traditional vacuum cleaner bristle design based on customer pain points---maintenance and cleaning frequency. Simply put, Aeroforce means that the Roomba doesn't get caught up with hair as much. And since Aeroforce's housing is smaller, the Roomba 800 can store more dirt. Given Roomba's small footprint, developing a brushless system was critical relative to other vacuums. Product pain points are discovered via iRobot's call center as well as inquiries and surveys.

Focus on big issues for customers. Innovation means knocking down the big things for customers, said Makeev. As noted, performance and maintenance were two of the biggest issues for Roomba customers. With each product launch, iRobot has aimed to improve on those two items. "We aim to give back time to our customers," said Makeev. By cutting down on maintenance Roomba customers can program the robot and move on to bigger things.

Organization. iRobot has a central engineering, operations and marketing and sales teams. These groups share information across them, but iRobot's divisions---in the Roomba's case the home unit---are responsible for innovating on the product front. After all, R&D for home robots is very different than government clearances needed for military applications.

Time to innovate. Maleev said that solving a product/customer challenge can take anywhere from two to three years start to finish. The Roomba enhancements took about two years, said Maleev.

The testing process. For the latest Roomba, engineers test prototype robots internally and then the product is moved into beta in multiple countries. For instance, iRobot selected 61 customers in four countries to give the latest Roomba a spin. That testing phase was in addition to other Roomba 880s in the field.

Topics: CXO, Emerging Tech

About

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CN... Full Bio

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