ISPs criticized for overstating broadband speeds
One of the main advisers to U.K. telecoms regulator, Ofcom, has written to the United Kingdom's largest ISPs asking them to change their broadband selling practices.
The Ofcom Consumer Panel is concerned that customers are not getting enough information on the speed of their broadband lines. It is concerned there is a wide disparity between the speeds which customers believe they will get when they sign up and the speed they actually receive when their line is installed.
A broadband connection advertised as offering up to 8Mbps produces an actual average speed of just 2.7Mbps, according to U.K. consumer watchdog, Which?. The consumer group has found 8Mbps connections offering just 90Kbps.
The Ofcom Consumer Panel has no powers to compel ISPs to adhere to its requests. However, a spokesperson for the panel said that, if it deemed the response unsatisfactory, it would consider reporting the issue to Ofcom and the Advertising Standards Authority (ASA).
The ASA has, in the past, rebuked ISPs over their broadband speed claims.
The spokesperson said the panel was optimistic that changes would be made.
The panel is primarily concerned with the experiences of home users and small businesses with up to nine employees. However, it says that many larger businesses face the same problems.