IT Priorities in Aus and NZ, 2009

Summary:The results of the latest IT Insights & Priorities Research Report from the end of last year show that Australian and New Zealand IT decision makers have a clear focus on cutting costs and increasing productivity.

Making it easier to exceed expectations

Companies offering IT solutions to clients have an understandable desire to make their services exceed customer expectations, with 44 per cent placing this as a top priority and a further 42 per cent ranking it as a high priority.

Meeting expectations was given a top priority by 35 per cent of all respondents, with a further 46 per cent saying it was a high priority. Behind IT, business services were most likely to treat it as a top priority (42 per cent).

Service sectors seem most likely to assign this as a low priority or indicate that it's not even on the agenda -- 22 per cent for healthcare and for education/R&D, against an average across all sectors of 15 per cent.

Education and R&D are more concerned with creating systems that are easy to manage. Twenty per cent of this sector indicated it was a top priority, compared to an average of 13 per cent, with a further 50 per cent saying it was a high priority.

Business services (16 per cent), IT (15 per cent), Healthcare (15 per cent) and Media/telecoms/entertainment (15 per cent) are all slightly more likely than average to rank ease of management as a top priority.

At the other end of the scale the finance sector, which is focused more on compliance and productivity, had 41 per cent saying ease of management was a low priority or not even on the agenda, compared to an average across all sectors of 32 per cent.

Topics: IT Priorities, Innovation

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