ITIL getting vendors on the same page
Similar to my rant last February about the lack of ITIL bloggers, RedMonk's James Governor writes today about the same issue. He takes it a step farther to say that much of the discussion that is out there appears to be oriented toward Microsoft. While I haven’t noticed this on my own, I bet its just coincidence since the two have nothing to do with each other.
He goes on to say that ITIL is forcing vendors to speak the same language, which is a good thing:
What is great about ITIL is that its now forcing a language coalescence. Customers will be able to talk to BMC, CA, HP, IBM, Microsoft, Mercury, NetIQ, Quest about ITSM and get answers that are better aligned. ITIL is forcing a category standardization, the kind of standardization that drives commoditization and lower costs for end users. Cool.
He also wrote; "America is finally waking up to IT service management and cost control."
Our recent survey for CA confims this. And now the analyst community appears wide awake too. Pieces of ITIL appeared in a number of sessions at Gartner’s last symposium in San Francisco.