ITIL not a panacea for management tools, warns analyst

Summary:The British have given us much to be thankful for: The Beatles, Shakespeare, crumpets, and if you haven't heard, ITIL (Information Technology Information Library), a framework of best practices for aligning IT services with business requirements. The UK government came up with ITIL in the late 80s in an effort to improve IT service management, and now it's embraced by industries worldwide.

The British have given us much to be thankful for: The Beatles, Shakespeare, crumpets, and if you haven't heard, ITIL (Information Technology Information Library), a framework of best practices for aligning IT services with business requirements. The UK government came up with ITIL in the late 80s in an effort to improve IT service management, and now it's embraced by industries worldwide. According to Forrester "2005 will be the year when ITIL goes mainstream." This means that IT managers considering ITIL compliance will be shopping around for tools that provide a broad set of management solutions necessary to support the best practices. But they'll have to be careful. While the ITIL processes are distinct, the tools you use to manage them overlap: they are not in synch, says Meta Group

Topics: CXO

About

Christopher Jablonski is a freelance technology writer. Previously, he held research analyst positions in the IT industry and was the manager of marketing editorial at CBS Interactive. He's been contributing to ZDNet since 2003. Christopher received a bachelor's degree in business administration from the University of Illinois at U... Full Bio

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