ITIL revolution continues unabated

We recently compared results from a sponsored white paper (registration req.) we did for BMC about business service management (BSM) to a similar study in 2003.

We recently compared results from a sponsored white paper (registration req.) we did for BMC about business service management (BSM) to a similar study in 2003. We found more proof that the ITIL process framework is transforming the culture of U.S. IT organizations.

ITIL has made significant in-roads into the enterprise: In 2003, only 26 percent of organizations were familiar with ITIL. Today, 73 percent are in various stages of implementing the framework. In just two years, a general lack of awareness has leap-frogged into implementation, although only 1 percent have reached the highest level of maturity.

With MSNBC recently picking up an ITIL story, you know it has reached mainstream. An article talks about how a Louisville-based energy company called LG&E has seen less "critical incidents" since it has adopted the process framework. "Through better management and collaboration under ITIL, the company has been able to prevent those more serious incidents from happening," said the article

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