Lucky Brand's revamp: success of retail is in the details

Summary:Lucky Brand is completely, but subtly, changing their stores, down to the cuffs on displayed jeans.

Lucky Brand's new merchandising strategy uses very detailed, very subtle moves to make over their stores in an effort to increase sales and grow their customer base. While the store's new look is the result of carefully laid out plans, complete with merchandising manuals, shoppers are meant to experience a relaxed atmosphere, not pick out specific design moves.

The Wall Street Journal helpfully reports some of the retailer's moves which include:

1. placing shelves and merchandise at accessible levels

2. homey touches like raffia wallpaper and white trim that replace dated wood and dark colors

3. displaying clothes according to specific formulas including the numbers of folds

4. arranging dressing rooms in an open area that holds accessory displays and allows better access by salespeople

The brains behind the revamp, David DeMattei and Patrick Wade, also directed effective makeovers at Coach, J. Crew, Pottery Barn, Williams Sonoma Home, and West Elm.

The success of the store makeovers will be hard to measure but the revamped operations goals, like replenishing inventory weekly the way fast fashion stores Zara and H&M do, will probably contribute the most to an increased bottom line.

The Shopping Science Behind Lucky's Revamp [Wall Street Journal Online]

Image: Liz Claiborne

This post was originally published on

Topics: Innovation


Contributing Editor Sun Joo Kim is an architect and creative consultant based in Boston. Her projects include design and master planning of museums, public institutions, hospitals, and university buildings across the U.S. She holds a degree from Carnegie Mellon University and is a member of the U.S. Green Building Council. Follow he... Full Bio

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