.Mac performance concerns in Europe

European users have been posting complaints on Apple's discussion forums about poor download performance from .Mac servers.

European users have been posting complaints on Apple's discussion forums about poor download performance from .Mac servers. A typical post goes like this:

Whenever I try do download a movie from my web gallery, or when the browser loads the movie for playing it's much slower than my Internet line allows.

I'm on a 4Mbit line, but downloads are capped at around 78kb/sek (like a 768kbit line).

The same is true for Apple's demo gallery, and for files downloaded from my public folder using the filesharing page.

Apple has acknowledged the problem in an announcement post:

.Mac data transfer limits http://docs.info.apple.com/article.html?artnum=303786

Apple is actively working with customers in Europe to collect further data to help us better investigate any performance issues. If you'd like to help with this investigation, please contact .Mac Support by visiting http://www.apple.com/support/dotmac/publishing/# and filling out the webform.

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