in brief The telecommunications industry ombudsman (TIO) confirmed that its website was infected by malware yesterday, forcing the organisation to take the site offline.
The ombudsman's office found out about the problem when it was sent a notification by Google informing it of the infection.
"We thought it was only a limited intrusion. On examination, it turned out to be more involved," TIO spokesperson John Dubois told ZDNet.com.au. To protect users, the office decided to take the site down yesterday morning, bringing it back in the afternoon when the malware had been identified and removed.
The TIO was still investigating what kind of malware had infected the site. The organisation would take further security measures to stop future occurrences, Dubois said. However, he would not say whether the office had hired external security providers to help with the problem.