The Australian National Health and Medical Research Council (NHMRC) has gone to tender for an IT managed services provider.
The organisation, which is Australia's peak research body for health and medical science, primarily provides advice to governments and the healthcare industry. According to the request for tender published this week, the agency is seeking a single provider to offer desktop support, business application support, data network, service desk, service management, IT security, backup management, IT skilled resource provision, and advice on IT planning and design.
The agency currently serves around 250 users, including 20 executives. Its desktop and laptop fleet through Canberra and Melbourne is standardised on a Windows 7 operating environment. The council's server infrastructure operates on Unix, Windows Server 2003, and Windows Server 2008, and uses VMware vSphere for virtualisation.
The agency said it is "committed to moving to virtualisation technologies to simplify management and meet Australian government policies".
The council's email environment is on Exchange 2010, supporting 650 email accounts. The NHMRC also supports 35 mobile devices using MobileIron.
The agency's annual report for 2012-13 shows that it was able to achieve its target operating loss of AU$3 million in the year due in part to an AU$1.2 million drop in operating expenses, with an AU$600,000 decrease in IT services costs. In that year, the agency also managed to mitigate its risk through the strengthening of its data management systems with the ongoing development of its data warehouse.
The agency is looking for interested parties to respond to the request for tender by Tuesday, March 25, 2014, with a view to commence the contract in September.