Microsoft buys itself some e-support

Summary:Microsoft reportedly has purchased Gteko, an Israeli networking and support software vendor for an undisclosed amount.

Microsoft reportedly has purchased Gteko, an Israeli networking and support software vendor for an undisclosed amount.

The deal supposedly will be disclosed officially in a couple of days.

Gteko’s mission statement on its Web site describes the company as a vendor of “products (that) enable PC & peripherals manufacturers, Internet Service Providers and Software Vendors with large technical support centers to improve end-user experience and service quality while substantially reducing call-center costs.”

Hewlett-Packard, Cisco-Linksys and Canon are all Gteko customers, the company’s site says.

Gteko’s specialty is “e-support.” With three major new products about to debut – Vista, Office 2007 and Exchange Server 2007 – all about to debut, Microsoft definitely could benefit from shoring up its product-support ranks.

But Gteko also owns something else, according to the company site, from which Microsoft might benefit: Diagnostic and fix tools.

Microsoft has been building a bunch of its own diagnostic and fix tools for both internal and external use. Gteko has a few tools of its own to bring to the table, according to the company’s site.

In Gteko’s tool chest: A diagnostic engine “which may be downloaded to the customer's computer as a small ActiveX control”; a network-device configurator; an installation package that “creates seamless, silent driver installation packages for customers' computers”; and various tutorials.

Stay tuned for more details as they become available. 

 

Topics: Microsoft

About

Mary Jo Foley has covered the tech industry for 30 years for a variety of publications, including ZDNet, eWeek and Baseline. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008). She also is the cohost of the "Windows Weekly" podcast on the TWiT network. Got a tip? Se... Full Bio

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