Microsoft fixes Office 365 billing glitch

Summary:Microsoft is fixing an Office 365 billing glitch that caused some users to be double billed for certain subscription services.

On May 21, a billing glitch caused some Office 365 users to see double. Double the price, that is.


I heard from a couple of individuals on Twitter today that they received automatic renewal notices from Microsoft indicating that their Office 365 subscription price next year would be double what it is currently.

Microsoft officials said that fee was in error and that Microsoft is in the midst of fixing the issue. Those affected don't have to do anything proactively to have the mistake remedied.

The full statement about the issue from a company spokesperson:

"A glitch on 5/21 caused some Office 365 customers to be double billed while purchasing select products. The issue has been mitigated for the majority of our affected customers and we are diligently working to fix any remaining incidents. No action from our customers is needed to resolve this issue, they will be automatically refunded. We sincerely apologize to our customers for any inconvenience, and are doing everything in our power to take the necessary corrective action."

Topics: Cloud, CXO, Microsoft


Mary Jo Foley has covered the tech industry for 30 years for a variety of publications, including ZDNet, eWeek and Baseline. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008). She also is the cohost of the "Windows Weekly" podcast on the TWiT network. Got a tip? Se... Full Bio

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