Doc knows that with demand for workplace printing expected to grow or stay at current levels for the foreseeable future, more organizations are taking a closer look at managed print services. Well, now we have some proof according to a new study by CompTIA, the non-profit trade association for the information technology (IT) industry.
Though four out of five firms surveyed by CompTIA say becoming a "paperless office" is a priority for them, the reality is that printing is embedded in day-to-day operations. Printing occurs daily at nearly 75 percent of offices. When the time frame is expanded to a few days per week, there is near universal use of printing facilities, according to the CompTIA study Examining the Print and Document Management Market.
In the CompTIA survey of 400 IT and business executives involved in print and document management for their organizations, firms give high marks for printing functionality, but many would like to see improvements in the area of maintenance and management to achieve greater uptime rates.
Approximately 50 percent of large firms (over 500 employees) report using the managed print service model in some capacity, compared to 20 percent for small firms (under 100 employees).
Of those companies not currently using managed print services, 35 percent expect to definitely or probably consider adoption over the next 12 months. The elements of managed print services that most resonate with customers include lower total cost of ownership and a means to more consistent and reliable print and document management.
Among IT firms surveyed by CompTIA that currently offer a managed print services solution, eight in ten anticipate year-over-year revenue growth, with 22 percent of firms expecting significant growth and 58 percent, moderate growth.
The CompTIA study also suggests that many IT firms are utilizing a hybrid approach in this emerging opportunity, offering managed print services as one selection in a range of business lines. Just 6 percent of respondents identified themselves as dedicated managed print service providers, though more than half of firms claim to offer managed print services.