Microsoft Corp. on Friday announced a controversial change to its telephone-support package offered to consumers of its operating system and software. The company said it will offer Windows buyers two free support calls over a long period of time instead of the current practice that allows unlimited calls over a 90-day period. In addition, Office suites and applications will move from unlimited no-charge support to two no-charge support calls. Finally, users of Microsoft Windows 95 and Office 95 will have to pay for assistance.
Microsoft said it will build more help features into its products and enhance online support offerings. The company said the changes mirror customer-service call patterns and the increasing use of support help over the Web. Full story. -- ZDNet News staff