MSI responds about Intel Sandy Bridge problems

Summary:Most manufacturers that have products integrated with Intel's Sandy Bridge technology have responded fairly quickly to the problems. MSI is no exception, and here is a more detailed response for those of you with newer MSI computers.

Most manufacturers that have products integrated with Intel's Sandy Bridge technology have responded fairly quickly to the problems. MSI is no exception, and here is a more detailed response for those of you with newer MSI computers.

MSI’s all-in-one desktops with the second-generation of Intel Core processors will still ship as planned this March as they aren't supposed to be affected.

But the computer company is working to stop all current shipments of products involving Intel P67 and H67 motherboards and HM67 gaming laptops. Owners of such products can request replacements and upgrades for the affected motherboards and notebooks online or contact the original place of purchase. MSI is promising a UPS 3-day shipping label for returns and will deliver brand new items via UPS 3-day shipping, both at no cost to the consumer.

This is how customer service should be done, so hopefully this goes as smoothly as possible for anyone with the relevant gadgets. Until then, MSI has also posted how customers can safely use Sandy Bridge motherboards in the meantime.

Has the Sandy Bridge flaw affected you in any way?

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Topics: Intel, Hardware, Processors

About

Rachel King is a staff writer for CBS Interactive based in San Francisco, covering business and enterprise technology for ZDNet, CNET and SmartPlanet. She has previously worked for The Business Insider, FastCompany.com, CNN's San Francisco bureau and the U.S. Department of State. Rachel has also written for MainStreet.com, Irish Americ... Full Bio

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