NEC inks AU$37m IT services deal with DFAT

NEC Australia has signed a four-year IT services agreement with the Australian Department of Foreign Affairs and Trade, adding to its existing state and federal government portfolio within the country.

The Australian Department of Foreign Affairs and Trade (DFAT) has signed a AU$37 million IT services contract with NEC Australia.

Under the four-year contract, the local arm of the Japanese tech giant will be charged with the department's Global Support Centre Services, which support 12,000 users at 160 sites globally.

DFAT maintains the government's global classified communications system and delivers IT services to over 51 agencies in Australia.

During its time with DFAT, NEC Australia will also undertake a body of work to improve the department's IT service capabilities through the delivery of a new IT service management tool, and the introduction of industry standard service delivery processes.

NEC Australia currently manages more than 4,800 servers, 75,000 desktops, and over 500,000 end-points at 1,340 locations across Australia, with the DFAT deal building upon the company's existing contracts within the Australian public sector.

"Our record for service excellence and close cooperation with existing partners in Federal and State Governments is evident within our long list of existing customers," NEC Australia managing director Tetsuro Akagi said.

Just over a year ago, Service NSW signed a contract with NEC Australia which saw it become the first government provider in the state to deploy a cloud-based virtual contact centre.

NSW Minister for Finance and Services, Dominic Perrottet said at the time the Genesys-based cloud contact centre technology would link up sites based in NSW, and expand phone lines to support peaks to create one virtual contact centre.

"The cloud based contact centre means we can rapidly provide services where they are needed, without being constrained by the physical environment," said Perrottet, who also added the service will enable call backs for queued callers, call prioritisation, and improved call management.

The Australian arm of the company was also awarded an IT contract with the Western Australia Department of Water, in a AU$4.8 million deal to deliver a water management platform that will give the department the capability to manage increased demands on water resources caused by rapid population growth, as well as tools to better manage forecasted declines in rainfall in some regions.

NEC Australia signed a AU$55 million, multi-year end-user computing contract with the Northern Territory government in December last year, in a deal to provide services for 20,000 users in government agencies across the region.

The deal covers all government agencies in the territory, except for the public school network, for which NEC Australia already holds a separate contract.

In April, NEC Australia also signed an AU$11 million, seven-year deal with Victoria's Emergency Services Telecommunications Authority (ESTA). The multimillion-dollar telephony solutions and services contract was to replace the existing Telstra systems that handled Victoria's triple zero emergency call service, which according to the government took 2.4 million calls for help across police, fire, ambulance and State Emergency Service in 2014.


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