NEC inks voice and data support deal with NSW Police

Summary:The service provider already looks after NSW Police's voice network, but will now be responsible for the agency's data network and contact centre as well.

NEC has signed a multimillion dollar contract with the NSW Police Force, becoming the custodian of the government agency's voice and data network.

The service provider had already been looking after the NSW Police's voice infrastructure for the past eight years, but will now also provide end-to-end maintenance and support for the data network and contact centre.

NEC will be supporting the multivendor systems across more than 500 urban and regional police stations in NSW. Existing equipment includes PABX units, the Genesys call centre system, Cisco Call Managers, Cisco switches, routers, firewalls, and IP networks.

The company officially kicked of its duties for the new contract earlier in the month, after a three-month transition period from the previous provider.

The contract, which was won through a tender process, runs for three years, with an option for two one year extensions. NEC could not disclose the exact value of the contract, but said that its multivendor experience was vital for sealing the deal.

"We haven't let the NSW Police down in the last eight years," NEC NSW Sales Manager for Unified Communications Sam Iacono told ZDNet Australia. "We've basically had a network operations centre (NOC) since 1990 and multivendor capabilities established at around 1999, so this is not new to us."

Reliability and uptime were crucial requirements stipulated by NSW Police, as the contract covers the 000 Support Centre and Police Assistance Line, which deals with emergency calls from the public.

Topics: Outsourcing, Australia

About

Spandas forayed into tech journalism in 2009 as a fresh university graduate spurring her passion for all things tech. Based in Australia, Spandas covers enterprise and business IT.

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