Nokia Email unable to connect issue solved on my new Nokia N85

Summary:After seeing my buddy Rafe's OLED display on the new Samsung I7710 S60 device I pulled the trigger on a new Nokia N85 when the North American versions became available last week. I found a decent deal at Newegg and trust them so I placed my order and to my delight it arrived on Tuesday, the 23rd. One of the first things I loaded up was the Nokia Email client, but unfortunately I kept getting an "Unable to connect with information provided." error and tried to connect for the last few days without any success.

After seeing my buddy Rafe's OLED display on the new Samsung I7710 S60 device I pulled the trigger on a new Nokia N85 when the North American versions became available last week. I found a decent deal at Newegg and trust them so I placed my order and to my delight it arrived on Tuesday, the 23rd. One of the first things I loaded up was the Nokia Email client, but unfortunately I kept getting an "Unable to connect with information provided." error and tried to connect for the last few days without any success.

Nokia Email unable to connect issue solved on new Nokia N85

I searched all over and read through hundreds of user comments before I found a comment left by Eric on the Nokia Beta Labs blog. Eric's post is copied below and after following it, Nokia Email works like a charm on my new N85.

Hi all, last night I tried upgrading to the new Nokia Messaging on my E71. Like a lot of you, I was frustrated by the “unable to connect with information provided. please try again” error. I had tried everything I could think of, including wiping my entire E71 and retrying. Nothing worked. I was ready to condemn Nokia to the seventh level of hell.

Today I logged into the email.nokia.com website, and like last night everything looked fine and dandy. At random, I decided to “change” the settings on my gmail account. I went into the account I had stored on the messaging website, and re-saved my password to my gmail account.

I then used the link to re-send the installation txt message to my phone. When the txt hit my phone, it prompted me for my password, and VOILA!! the new Nokia Messaging works like a charm with my E71. It’s as good or better than the beta, which had been working fine.

I am working on my first impressions article of the Nokia N85, but after a couple days of usage I can tell you it is the BEST Nseries device I have ever used due to the brilliant OLED display, long battery life, high quality design and slim form factor, and connectivity options. I could not be happier with my purchase so far and think the N85 will be as big of a hit as the extremely popular Nokia N95.

Topics: Collaboration, Browser, Enterprise Software, Nokia, Social Enterprise, Software, Software Development

About

Matthew Miller started using a mobile devices in 1997 and has been writing news, reviews, and opinion pieces ever since. He is a co-host with GigaOM's Kevin Tofel on the MobileTechRoundup podcast and an author of three Wiley Companion series books. Matthew started using mobile devices with a US Robotics Pilot 1000 and has owned over 200 d... Full Bio

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