Not really 'flat rate'? German court trips up Deutsche Telekom's throttling plans

Summary:Many customers would have had their DSL speeds cut to 2Mbps after they reached a 75GB cap.

Deutsche Telekom's plans to introduce throttling for heavy users appears to have run into difficulties.

A regional court in Germany ruled on Wednesday that throttling broadband connections would put Deutsche Telekom's customers at an "unreasonable disadvantage". The telco recently announced plans to limit users' broadband speeds to 2Mbps after they exceeded specified monthly download limits, starting at 75GB for some plans. The caps were scheduled to come into force in 2016.

The court ruling came in response to a case brought by consumer group Verbraucherzentrale Nordrhein-Westfalen, which claimed that there was no valid legal basis for capping the speeds. However, to some degree the ruling seemed to hinge on semantics: in a statement, the court noted that if Deutsche Telekom customers sign up for "flat rate" plans, they expect "a fixed price for a certain surfing speed, and do not expect limitations". All of the telco's DSL plans are marketed as "flat rate".

The ruling also noted that in an era of streaming television and films, 2Mbps was simply too restrictive for many users, challenging Deutsche Telekom's assertion that the throttling would only affect what it referred to as 'power users'.

Initially, the telco planned on throttling speeds to 384Kbps, but raised the rates to 2Mbps in response to criticism . Even so, the plans continued to draw consumers' ire, including a Change.org petition that garnered more than 200,000 signatures from angry customers.

In response to the criticism, Deutsche Telekom noted that since the throttling would only start at 75GB, most users — who currently use between 15GB to 20GB per month, according to the telco — would not have been affected.

This month, fellow German broadband provider O2 introduced new plans to throttle broadband connections across the country. Starting next year, many customers will see their internet speeds drop to 2Mbps when they reach a 300GB limit for the fourth straight month.

In advertising and promotional materials, O2 also positions most of its internet plans as "flat rate".

The Deutsche Telekom court decision is appealable. "We cannot understand the decision," said a Deutsche Telekom spokesperson. "We will review the ruling, and expect to appeal."

Further reading

Topics: Broadband, EU, Networking, Telcos

About

From the day he brought home a modem and dialed in to a local BBS in 1991, Michael has been obsessed with technology and how it enables collaboration. He has a master's degree in journalism from UC Berkeley, and has worked in and around the technology start-up scenes in San Francisco and Berlin.

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