Nuance updates Nina mobile customer service app to extend global reach

Summary:Nuance is giving its mobile speech recognition application a major overhaul with the intention of expanding market opportunities worldwide.

Nuance is rolling out some major upgrades for its mobile voice recognition and customer service app, Nina, which could open up possibilities both for Nuance and its business customers worldwide.

The two updates boil down primarily to optimized and enhanced support on tablets as well as comprehensive support for 38 languages.

Targeted towards large enterprise organizations implementing mobile customer service apps, the idea is to open up more market opportunties worldwide for everyone involved.

For reference, Nina is a virtual personal assistant embedded with Nuance's speech recognition, text-to-speech, voice biometrics, and natural language understanding technologies. All of this is designed to complement voice and speech services already implemented on iOS and Android devices.

Nuance asserted that Nina is the first virtual assistant customer service app with these speech and voice technologies comprised in a single program. By extension, Nuance also boasted that it is the first that allows organizations to customize these virtual customer service agents with their own personas and visual appearance.

The Nina Virtual Assistant, which includes the Nina Mobile SDK for Apple iOS and Android and connects to the Nina Virtual Assistant Cloud, is now available in 38 languages.

For a closer look at the application, check out the promo video below:

Topics: Mobility, iOS, Developer


Rachel King is a staff writer for CBS Interactive based in San Francisco, covering business and enterprise technology for ZDNet, CNET and SmartPlanet. She has previously worked for The Business Insider,, CNN's San Francisco bureau and the U.S. Department of State. Rachel has also written for, Irish Americ... Full Bio

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