OnForce IT service app success could have bigger meaning for IT pros

Summary:An extra hour could be very important for IT technicians looking to accomplish more jobs in a shorter timeframe, thus opening the door for more customers and more revenue.

IT talent source OnForce has released a new study about the power of its iPhone app, which could have significant meanings for other businesses looking to save time and money when trading out paperwork for mobile apps.

For instance, the report reveals that technicians using OnForce’s iPhone app saved an average of 12 minutes or more during every job by streamlining or eliminating administrative tasks like finding directions or shuffling through paperwork.

In larger terms, that equates to one hour for every five jobs. That extra hour could be very important for IT technicians (or even developers and employees in other fields) looking to accomplish more jobs in a shorter time frame, thus opening the door for more customers and more revenue.

OnForce CEO Peter Cannone explained the significance in the report:

The IT service industry is about seconds saved. We’ve worked hard to build an army of the best techs with the best skills and now we can help them become even more efficient by eliminating time wasted for administrative tasks like finding directions and shuffling through paperwork.

Technicians reported that they saved the most time when responding to new work orders, which they also named as their top critical business function when working in the field.

Other the highlights from the study:

  • Over 1,000 technicians have downloaded the app since its launch in December, and have completed over 100,000 actions.
  • 92 percent reported a significantly better experience when completing word orders with the app.
  • More than 100,000 transactions in a two-month span.

So far the OnForce mobile app is available for iOS, and a new Android version is going through beta testing with over 500 users to be added to the test group in the next few weeks.


Topics: Developer, Big Data, Cloud, iOS, iPhone, Mobile OS, Mobility, Smartphones, Tech & Work


Rachel King is a staff writer for CBS Interactive based in San Francisco, covering business and enterprise technology for ZDNet, CNET and SmartPlanet. She has previously worked for The Business Insider, FastCompany.com, CNN's San Francisco bureau and the U.S. Department of State. Rachel has also written for MainStreet.com, Irish Americ... Full Bio

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