Only 42% of online retailers replied to customer e-mail within 24 hours

In 2005 only 42% of e-commerce retailers responded within 24 hours, down from a high of 63% in 2002, according to research from Hornstein Associates.

In 2005 only 42% of e-commerce retailers responded within 24 hours, down from a high of 63% in 2002, according to research from Hornstein Associates.

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