Oracle buys TOA Technologies, fills in field service gaps

Summary:Oracle said it plans to integrate TOA with its Service Cloud, which is part of the company's customer experience suite, as well as its ERP apps.

Oracle said Thursday that it will acquire TOA Technologies, which specializes in cloud services that coordinate customer service with field operations.

TOA's technology monitors requests for field service from contact centers and coordinates with dispatchers to deliver times available and inventory levels. TOA manages more than 120 million service events a year and counts DISH, Home Depot and Vodafone as customers.

Here's a look at TOA's flagship products:

orcltoa1

Oracle said it plans to integrate TOA with its Service Cloud, which is part of the company's customer experience suite, as well as its ERP apps. Terms of the deal weren't disclosed. TOA was founded in 2003 and is based in Cleveland, Ohio.

Topics: Cloud, Enterprise Software, Oracle

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Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CN... Full Bio

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