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Outrageous Comcast customer agreement - conversation with Frank Eliason

As I mentioned in the post Outrageous Comcast updates to customer agreement - all your systems belong to us, Comcast has revised its residential customer services agreement and imposed those revisions on subscribers. Here's a pointer to the revised customer services agreement for those of the legal persuasion.
Written by Dan Kusnetzky, Contributor

As I mentioned in the post Outrageous Comcast updates to customer agreement - all your systems belong to us, Comcast has revised its residential customer services agreement and imposed those revisions on subscribers. Here's a pointer to the revised customer services agreement for those of the legal persuasion.

I had an opportunity to speak with Frank Eliason, Director Digital Care for Comcast, about my posts, my take on their residential customer services agreement, a bit about Comcast's future direction, life, the universe and everything.  In short, Frank is a very interesting person and I'm happy to have had the chance to meet him telephonically today.

He's going to send me some materials discussing the issues behind the very broad wording in a bit.  I'll post them when they arrive.

While I understand the issues Comcast is trying to address, I still believe that the wording of Comcast's revised customer services agreement is way too broad.
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