PayPal refunds customers after technical glitch

Summary:The online payment service has made amends after an error caused some customers' accounts to be debited twice

The eBay-owned online payments service, PayPal, has refunded some of its UK customers after their bank accounts were accidentally debited twice on some transactions.

"Due to a technical error on Monday 24 and Tuesday 25 July, some PayPal account holders experienced duplicate credit or debit transactions on their accounts.  This affected less than 1 percent of PayPal UK customers," the company said in a statement on Tuesday.

According to the statement, the technical error has now been resolved. PayPal said it has already refunded those who lost out, and "corrected accounts for transactions that were credited twice to bank accounts".

Customers whose accounts were over-credited, rather than over-debited, might be pleased to learn that PayPal is "not debiting users' bank accounts to correct the overpayment".

Although PayPal is best known as the most popular payment service for eBay customers, a recent deal between Yahoo and eBay looks set to extend its reach in the world of e-commerce.

Users of the service who are concerned that they may have been charged twice for transactions can call a dedicated hotline on 08707 307 191.

Topics: Tech Industry


David Meyer is a freelance technology journalist. He fell into journalism when he realised his musical career wouldn't be paying many bills. His early journalistic career was spent in general news, working behind the scenes for BBC radio and on-air as a newsreader for independent stations. David's main focus is on communications, of both... Full Bio

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Related Stories

The best of ZDNet, delivered

You have been successfully signed up. To sign up for more newsletters or to manage your account, visit the Newsletter Subscription Center.
Subscription failed.