The Queensland Department of Public Works has brought in two Infor experts from Canada to help resolve data entry issues with the Queensland Health payroll system.
As originally reported in the Courier-Mail, the two experts have been contracted from the Canadian enterprise software company Infor.
A spokesperson for the Department of Public Works told ZDNet Australia that the experts would be part of the "CorpTech WorkBrain Applications" team working on the Queensland Health payroll system.
"They are analysing WorkBrain issues raised by Queensland Health including union requests for changes, such as simplifying the roster publishing process from a data entry perspective," the spokesperson said in a statement.
According to the spokesperson, the 14-week contract for these two experts will cost Queensland taxpayers $345,465. In this period, the system will need to process $1.3 billion in pay for Queensland Health employees.
Troubles with the SAP-based payroll system began when it was rolled out in the Queensland health department in April this year. Problems with the system led to some staff being underpaid, others being overpaid and even saw some deceased employees continue to be paid after their deaths.
With no clear end in sight, the department did not rule out bringing more people in to solve ongoing issues with the troubled payroll system.
"CorpTech needs to ensure it has appropriate capability and capacity to support the Queensland Health Human Resource solution," the spokesperson said. "Any additional resources will be allocated to the project as required."
"CorpTech will continue to provide ongoing support to the Queensland Health payroll and rostering solution and make any changes identified as priorities by Queensland Health."
Late last month Queensland Health was ordered by the Queensland Industrial Relations Commission to stop the system from docking the pay of employees it incorrectly deemed to have overpaid.