Rackspace currently having issues with next-gen cloud servers

Summary:UPDATED: For the third day in a row, Rackspace is experiencing a disruption with its next generation cloud servers.

Open cloud company Rackspace published a brief update this afternoon to its customers that it is currently undergoing some technical difficulties with some of its cloud-product servers.

Here's the update posted by Rackspace as of 12:23PM PST:

Affected Product:

Next Generation Cloud Servers

Incident Summary:

A portion of Next Generation Cloud Server customers in our DFW data center are currently experiencing service degradation.

We are currently investigating the situation and will resolve the issue as soon as possible.

If you have any further questions please feel free to contact a member of our support team.

The next gen cloud servers, in particular, have experienced problems for the last two days -- although those issues were labeled as resolved.

However, it looks as though everything is running normally with Rackspace's other cloud servers, products and sites.

For reference, Rackspace's cloud system engineers are scheduled to perform a series of updates to the next generation cloud servers infrastructure at select sites starting tomorrow, December 5.

Rackspace warned that cloud servers located in its London, Chicago and Dallas data centers might experience brief network degradation -- potentially up to 10 minutes -- during maintenance times. This includes potential impacts on private and public networking apps, such as cloud block storage and server-to-server communications.

We've pinged Rackspace for further comment and updates, and if/when we hear back, we'll update this post.

UPDATE: Rackspace responded with the following official statement:

At 2:10 pm CST, we observed a high number of dropped packets in an isolated region of our DFW data center. We found a portion of the virtual switches on several hypervisors were overwhelmed. We upgraded the virtual switches on the affected hypervisors which resolved the problem. During this time, some customers may have experienced network disruption.

We apologize for the inconvenience this caused. If you have any further questions, please feel free to contact a member of your support team.

Topics: Cloud, Hardware, Servers, Social Enterprise, Virtualization


Rachel King is a staff writer for CBS Interactive based in San Francisco, covering business and enterprise technology for ZDNet, CNET and SmartPlanet. She has previously worked for The Business Insider, FastCompany.com, CNN's San Francisco bureau and the U.S. Department of State. Rachel has also written for MainStreet.com, Irish Americ... Full Bio

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