Doc is always looking to the independent research group International Data Corporation for the latest skinny on what's going on in various parts of the tech industry. So a recent report from IDC, "IDC MarketScape: Worldwide Managed Print Services 2011 Hardcopy Vendor Analysis" caught my eye because it deals with a topic near and dear to Doc. This is the second year of the report.
The latest analysis compares 11 hardcopy vendors participating in the worldwide managed print services (MPS) market. IDC's detailed MPS definition emphasizes proactive management of customers' imaging and printing environment, continuous improvement of that environment, and change management.
Among other vendors, Ricoh achieved high scores in both the strategic and capabilities categories. "Ricoh's development of its global scope (consistent global structure, governance and process) is one of its biggest differentiators," states the report, authored by IDC's Holly Muscolino, Research Director for the Hardcopy Peripherals: Software and Services program. "The company's structured approach to MDS delivery is also distinctive."
Ricoh has leveraged its global experience to shape its Managed Document Services (MDS) strategy for addressing pressing customer concerns in MPS, including cost control, environmental sustainability, information security and governance, business process efficiency, organizational change management, information worker productivity, information optimization and strategic infrastructure.
Ricoh MDS is a globally cohesive approach to executing Ricoh programs based entirely on the ways clients prefer to do business. Its streamlined delivery framework - Understand, Improve, Transform, Govern and Optimize - strengthens the three stages of partnership engagement: Project Management, Service Management and Organizational Change Management.