Rimini Street rolls out Oracle E-Business Suite support

Summary:Third party support provider Rimini Street will expand its maintenance services to Oracle's E-Business Suite.

Third party support provider Rimini Street said Monday that it will expand its maintenance services to Oracle's E-Business Suite.

Rimini Street's move, announced at Oracle OpenWorld, is bound to inflame its rival, which sued the company last year.  Rimini also countersued Oracle.

Specifically, Rimini Street will offer the following Oracle's E-Business Suite customers:

  • A minimum of 10 years support for existing releases with no upgrades required.
  • No offshore support.
  • 24/7 coverage and a 30 minute or less guaranteed response.
  • Customization support.
  • Application and regulatory updates.

Rimini's general plan is to offer its support and maintenance at more than half what Oracle charges. Rimini already supports Oracle's Siebel, PeopleSoft and JD Edwards applications as well as SAP software.

The Oracle E-Business Suite support will kick off for charter clients in 2011.

Related: Experience trumps youth at RiminiStreet

OpenWorld coverage:

Topics: Oracle, Banking, Enterprise Software, Software

About

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CN... Full Bio

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