Salesforce intros mobile apps for federal, state and local gov't response

Summary:In light of the tornadoes in Oklahoma this past week, it is more evident than ever that ever second counts, and mobile offers more opportunities to reach more people in times of trouble.

311agent_in%20desktop%20monitor

Salesforce.com has debuted a set of new mobile apps targeted toward federal, state and local government agencies in times of emergency.

The goal for these apps is to improve the connection and response time in alerting citizens using any type of mobile device across any channel. In light of the tornadoes in Oklahoma this past week, it is more evident than ever that ever second counts, and mobile offers more opportunities to reach more people in times of trouble.

311 iphone

Here's a rundown on each app:

  • Rapid Response 311: Built on the Salesforce Service Cloud, this app provides case agents with all of the pertinent information to manage a case on any channel, whether it be phone, email, or social media.
  • Mobile Communities for Government: Agencies can create private and secure social communities to connect with other departments, agencies and external partners. Social networking features include the standard set (i.e. profiles, real-time feeds, trending topics, recommendations and influence measurement) along with business information and processes found in Salesforce.
  • Government Social Command Center: Based on the Salesforce Marketing Cloud, this platform operates much like the one Salesforce already deploys for corporate customers at business events and trade shows. Agencies can identify and connect with citizens in real-time by determining where they are most engaged: social networks, websites, or mobile devices.
  • Platform Mobile Services for Government: Government IT departments can build, integrate and deploy any government app that makes data available on any device, whether they are productivity apps for either personal or corporate use.

The Salesforce public sector apps are available now.

Images via Salesforce.com

Topics: Mobility, Apps, Cloud, Government, Salesforce.com

About

Rachel King is a staff writer for CBS Interactive based in San Francisco, covering business and enterprise technology for ZDNet, CNET and SmartPlanet. She has previously worked for The Business Insider, FastCompany.com, CNN's San Francisco bureau and the U.S. Department of State. Rachel has also written for MainStreet.com, Irish Americ... Full Bio

zdnet_core.socialButton.googleLabel Contact Disclosure

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Related Stories

The best of ZDNet, delivered

You have been successfully signed up. To sign up for more newsletters or to manage your account, visit the Newsletter Subscription Center.
Subscription failed.