Seagate on Thursday issued a firmware update which the company said should solve a problem it has been having with some disk drives.
The problem came to light on Tuesday when users began reporting they were having problems with the disk which would freeze or stop working completely. The company issues a firmware update to fix the problem but then users reported the update was raising more issues.
On Wednesday the company said it would issue another update which should be available the following day.
Seagate said today that it had finally resolved the issue. In a statement on its KnowledgeBase website, Seagate said:
"While we believe that the vast majority of customers will not experience any disruption related to this issue, as part of our commitment to customer satisfaction, Seagate is offering a free firmware upgrade to proactively address those with potentially affected products. This new firmware upgrade corrects compatibility issues that occurred with the firmware download provided on our support website on Jan. 16. We regret any inconvenience that the firmware issues have caused our customers."
The first issue and the second, related issue affected the Barracuda 7200.11, DiamondMax 22, and Barracuda ES.2 SATA drives. Throughout the episode, Seagate has told ZDnet UK that the issues should not endanger users data which might not be accessible but would remain safely on the disk until it could be accessed.
For full details of the issue go here.
For Seagate’s latest fix for the problem, go to its website here.