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Skype on taking care of customers
In an interview with ZDNet.co.uk's Rupert Goodwins, Skype's COO says the company is making focused moves to improve the customer experience and service
In the second of our two-part interview, Skype's chief operating officer, Scott Durchslag, tells ZDNet.co.uk's Rupert Goodwins that the company recognises it has come under fire for the quality of its dealings with users and has made moves, such as taking on more staff, in response.