Some iPhone 4 orders being canceled by Apple, AT&T

Summary:Reports are surfacing that Apple and AT&T are randomly canceling iPhone 4 pre-orders placed last week.

It's no secret that Apple, AT&T and anyone else who were offering pre-orders for the iPhone 4 last week suffered from site malfunctions, extended downtime and other problems.

But now it looks like even some of the customers who managed to get through the traffic and pre-order the fourth-gen iPhone online weren't actually successful as reports are surfacing of randomly canceled orders.

Several tech sites are reporting canceled orders on the part of either AT&T and Apple for a variety of reasons, including unverifiable information, an incomplete authorization process, or sometimes no reason at all.  We haven't seen notes like this from Best Buy yet, but let us know if that happens to you. In these cases, credit cards shouldn't be charged. But still, talk about completely frustrating.

If you pre-order an iPhone 4 and aren't so sure about your order status now, check your receipts and call the customer service number of the company you ordered it with just to be sure. And if you haven't ordered one yet but want one soon (instead of waiting for weeks to get one in the mail), maybe it would be best just to clear your schedule and camp out at your local Apple or AT&T store next weekend.

Related coverage on ZDNet:

Topics: Mobility, Apple, Hardware, iPhone, Smartphones


Rachel King is a staff writer for CBS Interactive based in San Francisco, covering business and enterprise technology for ZDNet, CNET and SmartPlanet. She has previously worked for The Business Insider,, CNN's San Francisco bureau and the U.S. Department of State. Rachel has also written for, Irish Americ... Full Bio

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