PeoplePC will deploy Support.com's eSupport solutions to offer its members customer support services that they can access via the Web. Instead of calling up calling a customer service representative to solve general or technical support issues, they can now have answers to their queries online.
Support.com's infrastructure software offers a self-service interface. Customers can seek answers to their inquiries through online self-service and improve problem resolution through assisted support.
PeoplePC's computing package includes PeoplePCÖ-branded Compaq, IBM, HP and Toshiba desktop or notebook computers, bundled with Microsoft, Quicken, Nortel and McAffee software. PeoplePC expects to load Support.com's eSupport software on new PeoplePC computers and package its own software with Support.com's software in early 2001.