T-Mobile feels pain amid Sprint, Verizon, AT&T customer gains

Summary:T-Mobile on Friday said it lost 318,000 contract customers in the fourth quarter, a dismal performance relative to rivals Sprint, Verizon Wireless and AT&T.

T-Mobile on Friday said it lost 318,000 contract customers in the fourth quarter, a dismal performance relative to rivals Sprint, Verizon Wireless and AT&T.

In the fourth quarter, T-Mobile said it lost 23,000 net customers. In the third quarter, T-Mobile added 137,000 net customers and 371,000 in the fourth quarter a year ago.

Clearly, the gains of other carriers mean pain for T-Mobile.

To wit:

"High contract churn and significant contract customer losses in the fourth quarter of 2010 indicate that we still have a fair amount of work ahead of us and that any turnaround will take time," said Philipp Humm, CEO of T-Mobile USA in a statement.

T-Mobile's total churn was 3.6 percent in the fourth quarter, up from 3.4 percent in the third quarter and 3.3 percent in the fourth quarter a year ago. Contract churn was 2.5 percent in the fourth quarter.

The company reported fourth quarter net income of $268 million on revenue of $5.36 billion.

Topics: Verizon, AT&T, Hardware, Laptops, Mobility, Tablets, Telcos, Wi-Fi

About

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CN... Full Bio

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