Thanks Verizon for the very late 4.3 update

Summary:Unlike the tightly controlled iPhone market, Android is a bit like the wild west. Google releases updates, but they only trickle out to customers.

Over the weekend, Verizon Wireless gave the owners of the Samsung Galaxy Note 2 handset a gift — quite late, but welcome nonetheless. Android 4.3 was finally shipped over the air to customers, making Verizon the last of the major US wireless suppliers to provide this update to customers.

Customers of Verizon Wireless have been anxiously awaiting the security and feature updates included in newer versions of Android. Customers at an Android 4.1.2 level watched as Google's Android 4.2 was released in November 2012, and Android 4.3 in July 2013. Google announced Android 4.4 in October 2013.

Customers who wanted to learn when updates were coming out or why they were being delayed were not given an explanation by Verizon Wireless, Samsung, or Google. Verizon Wireless was contacted as little as a week ago, and none of the customer service agents knew the release schedule. They suggested calling Samsung.

Samsung was contacted a week ago, and the customer service agents didn't know the release date either. They suggested calling Verizon.

Is it any wonder that the people suggesting that phones be rooted and unlocked, and updated software loaded, are singing their song louder and louder?

Topics: Mobile OS

About

Daniel Kusnetzky, a reformed software engineer and product manager, founded Kusnetzky Group LLC in 2006. He is responsible for research, publications, and operations. Mr. Kusnetzky has been involved with information technology since the late 1970s. Mr. Kusnetzky has been responsible for research operations at the 451 Group; corporate and... Full Bio

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