Has Australia entered a new era of mature engagement when setting requirements for outsourcing deals? Should Australian banks create regional IT hubs rather than offshore? And what could have happened to drain Adelaide's Torrens River weir? All these questions and more are answered in Patch Monday.
The Commonwealth Bank has stated that its new deal with Telstra is the toughest one it has ever negotiated, and all without the use of service level agreements. We look at how the Commonwealth Bank was able to achieve such a deal and is it hard now because it was previously soft?
Remaining in banking territory, NAB revealed last week that phase one of its core banking system replacement would be completed by June and that its recently replaced CIO Michelle Tredenick would officially leave in July. Liam and Renai debate what is happening at the NAB and the comparison with ANZ.
On the 17 April, CSC's Australian chief Nick Wilkinson emailed journalists claiming 2009 would be a banner year for the company. Yet by 29 April news arrives that redundancies will hit CSC. We look into what could have happened in 12 days to warrant this turnaround.
It wasn't a hack, it wasn't user error, therefore a report has concluded that an IT glitch is to blame for draining Adelaide's Torrens River weir. The Patch Monday team have their own thoughts on what could have happened that fateful night.