Unhappy Easter for Vodafone SMS

Summary:Vodafone customers were unable to send Easter greetings yesterday, with text message services down for most of Sunday.

Vodafone customers were unable to send Easter greetings yesterday, with text message services down for most of Sunday.

The outage began at 2:30pm yesterday, causing many users to take to Twitter to complain about being unable to send SMS messages. This morning, "vodafail" was still the top trending topic on Twitter in Australia.

"Dear #vodafail, thanks for making Easter as crap as Christmas and any other busy time. Hopeless," wrote one customer on Twitter.

A Facebook group dedicated to the error titled "Hang on, I'll text you. LOL jk I'm with Vodafone", attracted some 20,000 members in the time of the outage.

According to Vodafone's network status page, the nation-wide outage was not resolved until 9:30pm yesterday evening.

"Users may have ... experienced difficulties in sending SMS. We apologise to customers for the inconvenience," Vodafone said.

ZDNet Australia contacted Vodafone Hutchison Australia for comment regarding what had caused the system failure, however no response had been received at the time of publication.

Vodafone began a massive national overhaul of its network equipment earlier this month. The revamp is starting on the Central Coast of New South Wales.

Topics: Outage, Telcos

About

Armed with a degree in Computer Science and a Masters in Journalism, Josh keeps a close eye on the telecommunications industry, the National Broadband Network, and all the goings on in government IT.

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