How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support staff, and what factors contribute to it.
By ZDNet Staff
| July 27, 2006 -- 21:16 GMT (14:16 PDT)
| Topic: Tech & Work
Powered by Livefyre
The business case for digital transformation
BlackBerry wants to bring BBM to all enterprise apps
Give me your skilled, your banned: Canada embraces Trump's immigrant techie pariahs
Tech & Work
Logitech's newest product is a sleek presentation remote
I understand I will receive a complimentary subscription to TechRepublic's News and Special Offers newsletter, and the Daily Digest newsletter (you can opt out at any time).