How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support staff, and what factors contribute to it.
By ZDNet Staff
| July 27, 2006 -- 21:16 GMT (14:16 PDT)
| Topic: Tech & Work
Powered by Livefyre
Volvo is the third company to try delivering shopping direct to your car
Tech & Work
Drool-worthy photos of tech company cafeteria food
Do IT pros work too much? Survey says 'Yes'
CIOs move from custodians to digital stewards in 2016