The motivation for Ceredian's move away from an on-premise ERP installation into customized implementation of the Salesforce Sales Cloud was straightforward: not only was the software underlying its legacy systems unable to handle the real-time data that the developer needed to make informed and timely decisions, it was several years out of maintenance and becoming more and more costly to maintain.
But despite the wealth of internal development expertise that the cloud human resource software developer boasts, it looked to an outside partner, cloud integrator Appirio, to move it to its chosen solution, Salesforce Sales Cloud. That selection was based, in part, by the internal teams familiarity with Appirio's previous work.
"I think organizations get stuck; they have different points of view about the methodology. But we trusted them, and they didn't violate our trust," said Larry Dunivan, executive vice president at Ceridian.
During a four-month period from April to August 2013, Appirio designed and managed Ceridian's migration of about 600 users from across multiple divisions of the company into Sales Cloud (from two different CRM systems that it used previously).
The most challenging aspect of the move was ensuring that the Salesforce implementation worked well with other cloud services that are critical for the company: Eloqua, OneSource (iSell), Equifax and Influitive chief among them. Since most of these solutions were part of the Salesforce ecosystem, that made it simpler to layer services, such as single sign-on, Dunivan said.
But one of the most important things Ceredian did to ensure adoption of the new solution was to work closely with Appirio on defining the processes that needed to be supported and not to second-guess its advice. "I made it clear that we were going to do what they told us to," Dunivan said.