Wipro Technologies

Its internal and external stakeholders faced the challenge of having an accurate view of future operating performance, which resulted in a project to replace the cumbersome spreadsheet exercise with an automated planning and budgeting system.

Today, Wipro uses Hyperion's business intelligence software, which has helped the company to integrate different plans into a single organizational plan. Business units also find it easier to do forecasting, and have reported a 50 percent decrease in the time taken to perform monthly and quarterly consolidation reports.

Wipro has built in mechanisms to ensure that IT projects achieve their business objectives. Four processes--goal setting, funding, governance, and value measurement--form the cornerstone of Wipro's IT framework. These four processes jointly ensure that the IT department gets the necessary support, in terms of resources and funds, from top management who are regularly apprised of new IT projects.

While Wipro is now on the path toward higher levels of collaboration between the different entities, the company is certainly not resting on its laurels.

Laxman K Badiga, CIO of Wipro, said: "Wipro's combined IT workforce exceeding 50,000 is no longer a homogeneous one. Today the company consists of diverse strategic business units that address different market segments and, therefore, have different resource needs. Resource management systems must, therefore, enable the entire supply chain and not just a few specific parts.

"The goal is to reach similar levels of superiority as Walmart or Home Depot in the IT services and the BPO (business process outsourcing) space," he added.