You're not alone: Gmail is down.

Summary:UPDATED x3: Naturally, Twitter has gone crazy with everyone asking what to do now while Gmail is out of service.


The Internet is undergoing what might be considered a minor crisis. Gmail, Google's very popular cloud-based email service, is suffering an outage.

The outage appears to be affecting both the mass consumer version of Gmail as well as corporate Google Apps accounts worldwide.

Since approximately 11:00AM PST, Gmail users are being presented with the following error message:

We’re sorry, but your Gmail account is temporarily unavailable. We apologize for the inconvenience and suggest trying again in a few minutes.

However, many mobile and Exchange users are reporting access to email as normal.

Google has not responded publicly yet, and the Google Apps Dashboard continues to display everything as normal, even though that is clearly not the case.

Naturally, Twitter has gone crazy with everyone asking what to do now while Gmail is out of service. Here are a few examples:

We're tracking the situation and will follow with updates.

UPDATE: As of 11:25AM PST, service has resumed for many -- albeit some features are not back to full functionality. Some error messages include not being able to load contacts databases or even send emails just yet.

For example, don't be surprised to see this message right now:

Oops... a server error occurred and your email was not sent. (#807)

The Google Apps Dashboard has also been updated with an orange light, signaling "Service Disruption." Here's the update from Mountain View thus far:

1/24/14 11:12 AM We're investigating reports of an issue with Gmail. We will provide more information shortly.

UPDATE 2: First, Google has published another update to the Dashboard:

1/24/14 12:14 PM Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

And while there are still some after effects plaguing some Gmail users, maybe no one has it worse than this one Hotmail user, as reported by TechCrunch.

UPDATE 3: Google is giving Gmail (and Google+, which didn't garner nearly as much attention) the all clear:

1/24/14 12:23 PM The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

Screenshot via Yahoo (Twitter)

Topics: Cloud, Google, Developer


Rachel King is a staff writer for CBS Interactive based in San Francisco, covering business and enterprise technology for ZDNet, CNET and SmartPlanet. She has previously worked for The Business Insider,, CNN's San Francisco bureau and the U.S. Department of State. Rachel has also written for, Irish Americ... Full Bio

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