Zendesk is launching a new business line this week with all eyes on a much larger (and typically cash-flushed) customer base.
Zendesk Enterprise Elite consists of more support from the customer service platform, including direct access to a team at all hours via email, phone and chat. The new line of service also comes with a new (although unspecified) pricing plan.
Enterprise Elite also builds upon Zendesk's agreement with Avaya, which established a Computer Telephony Integration toolkit linking the communications company's contact center and telephony systems directly into the Zendesk agent experience.
Overall, Zendesk counts 25 contact center and telephony providers integrated within its customer service software and support ticket portfolio.
The debut of Zendesk Enterprise reflects not only another budding Software-as-a-Service brand taking on legacy vendors but also the company's growth into an established player itself.
Last month, Zendesk handed in its first quarterly earnings report as a public company, beating analyst expectations with $29.5 million in Q2 revenue, up 80 percent year-over-year.
Zendesk announced its initial public offering on the New York Stock Exchange in May, priced at $9.00 per share.
The software maker also moved into a brand new, 73,000 square-foot office space in San Francisco earlier this year.