iiNet set to sign NBN agreement

iiNet set to sign NBN agreement

Summary: After initially holding out, iiNet is set to sign an agreement on access terms for the National Broadband Network.

TOPICS: NBN, Telcos, Australia

iiNet is set to sign an agreement on access terms for the National Broadband Network (NBN) after lengthy disputes with NBN Co over the contents of the agreement.

Last month, NBN Co announced that Telstra, Optus, and 25 other internet service providers (ISPs) had signed on to NBN Co's wholesale broadband agreement (WBA). However, iiNet, its subsidiaries, and a number of other smaller telcos were holding out.

iiNet stated at the time that the offer on the table would leave it vulnerable to paying out compensation to customers for NBN Co's issues.

In a results call with journalists this morning, iiNet's chief regulatory officer Steve Dalby said that an agreement between NBN Co and iiNet is "imminent".

"We talk to [NBN Co] quite frequently. There are issues, and I expect they'll be resolved fairly soon," he said.

iiNet acting CEO David Buckingham said that it had been expected that the agreement may be signed as soon as this week, but indicated that it would not be done and dusted this week. Dalby said it would be signed soon.

"We continue to have discussions. Most of the major things are resolved, and in terms of an agreement, verbally, we're comfortable with where each of us sit, but you've still got to do the documentation," he said.

"That's where we're at, so we can get it executed."

Topics: NBN, Telcos, Australia


Armed with a degree in Computer Science and a Masters in Journalism, Josh keeps a close eye on the telecommunications industry, the National Broadband Network, and all the goings on in government IT.

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  • No Matter What

    I thought iinet dare not to sign the coalition agreement? What happen? NBN is still the powerful. You can't beat the mother of all network.
  • iiNet wary of NBN no care no responsibility!

    You only have to take a look at forums like Whirlpool and you can see many unhappy would be NBN applicants. NBN are happy to talk to the general public (which is good) but there is a gap between what they tell callers and what actually happens. Key to much dissatisfaction is the the poor communication between NBN and it's partners, the resellers and the contractors and sub-contractors. It is only possible to purchase your NBN service from a reseller although this is no direction communication between them and the approved NBN technician that is allocated the job. It seems that the service levels agreed between NBN and it's implementation partners are devoid of any service requirements, like a responsibility/obligation to contact the customer when attending the installation appointment. NBN allow them 5-days to turn round any request for information and they think telling the reseller or the customer that there is no information is sufficient to meet their obligations. When the installer decides additional work is required there seems to be no quality control to check whether this is true or not, and the customer is just told that the remedial work will take up to 30-days (or the end of the following month). If the customer complains to the TIO then the reseller gets the slap and NBN Co have no responsibility, and talking to their staff there have been enough complaints that they have become resilient and thus uncaring about the situation.

    It seems that the NBN are above reproach and don't have to answer to the TIO until an area has switched to the NBN completely (i.e. there is no other choice.

    iiNet are probably trying to mitigate the risk of NBN non-performance and that they have no connection or relationship with the installers in an area.