NBN Co, telcos continue to combat Qld flood outages

NBN Co, telcos continue to combat Qld flood outages

Summary: NBN Co, Telstra, and Optus have been working to restore services brought down by severe weather and flooding in Queensland and parts of New South Wales.

TOPICS: Telcos, NBN, Australia

Services for a number of customers on the National Broadband Network (NBN) in Queensland and parts of New South Wales have been restored after severe weather and flooding in the area.

Thousands have been evacuated in the flood-stricken state after heavy rain over the long weekend.

NBN Co told ZDNet today that its biggest outage as a result of the floods came from backhaul services from a third-party provider, and affected fewer than 200 services in new housing developments in Mackay, Townsville, and Cairns.

The government-owned company said that internal checks showed that services have since been restored, but this has yet to be confirmed by the provider.

Power outages at the site of the temporary fibre access nodes in Alstonville and Pitt Town in New South Wales caused the nodes to go to backup power, but main power was restored before the service was disrupted for users.

The battery backup ran out in Kallangur, however, and this brought down 19 services, but has since been restored. The temporary fibre access now at Inala is out due to a mains power outage, and battery backup has also run out, causing 42 data and one voice service to be brought offline.

NBN Co said it is currently seeking an alternative power source.

Telstra said that its damaged redundant inland fibre cable near Harlin in Kingaroy that was swept away in a landslide has been restored overnight, meaning that landline, mobile, and broadband services have been brought back up for the South Burnett, central, and northern Queensland areas.

Telstra warned this afternoon that although the cable has been restored, localised power outages may continue to disrupt services in some areas.

Optus said this morning that its mobile network was working in all major population centres in Queensland and Northern New South Wales, but there are still a number of outages in central and south east Queensland due to power and transmission failures.

The telco said this afternoon that it is shipping additional mobile phones to far north and central Queensland to meet the huge demand for prepaid SIMs and mobile phones in retail stores in the area.

Topics: Telcos, NBN, Australia


Armed with a degree in Computer Science and a Masters in Journalism, Josh keeps a close eye on the telecommunications industry, the National Broadband Network, and all the goings on in government IT.

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  • Thanks Josh

    It is important to know the strengths and weaknesses and plan accordingly
    Abel Adamski
  • oh!

    isn't this unexpected? I thought we were told fibre would not be impacted by these types of events. I guess those on satellite services are considering themselves well serviced.
    Blank Look
    • Duhh

      Anything can be washed away as the Telstra cable was in fast moving major flooding. The NBN was relatively unaffected except for power issues when battery buck up ran down. NBN Subscribers themselves as a service apart from that have been pretty much unaffected. Can we say the same for those on copper. Lets wait for the cleanup and post mortems
      Abel Adamski
    • Of course...

      Firstly, my best wishes go out to all affected, this, not cheap politicking, should be the priority imo Visionary...

      But alas your veiled NBN hatred and politicking is shining through once again...

      We are talking record floods in some areas that sadly washed cars, trees, roads, and parts of houses away.

      Nobody, not even the atypical, anti-NBN buffoons are silly enough to expect fibre to be completely impervious to such severity, are they?
  • Preparedness

    We have had 2x 30-100 year flood events in just a few years, look up tornadoes Australia in Wikepedia - an interesting pattern emerges.

    Also heat extremes.

    Also UK Flooding from melting snow from winter "heat wave" subsequent to extreme cold/snow spell. +++++ etc

    The world is a changing like it or not, our infrastructure must be robust enough to take the damage.
    Abel Adamski