Unisys Australia has retained a managed end-user computing and infrastructure services contract with the Australian Department of Immigration and Citizenship (DIAC).
The five-year contract was secured once again through a tender process, and encompasses services for over 8,000 staff domestically, and a number of the department's workers overseas. Having worked with the department since 2007, Unisys currently handles around 25,000 calls from DIAC employees per month through its service desk.
The new contract is worth AU$104.1 million, and now covers infrastructure support for DIAC's mid-range equipment and storage, as well.
"We continue to provide high levels of service and support to DIAC staff to allow them to focus on their mission of managing people migrating to Australia, promoting Australian citizenship, protecting and supporting refugees, and helping to secure our nation's borders," said Scott Whyman, vice president and general manager, Global Managed Services Asia Pacific for Unisys.
In the last two years, Unisys has helped the department on a number of IT programs, including the consolidation of five datacentres into two, rolling out 7,000 end-user devices, and implementing Microsoft Windows 7 on all those devices.