Virgin Australia goes Wi-Fi, upgrades check-in systems

Virgin Australia goes Wi-Fi, upgrades check-in systems

Summary: Virgin Australia has now committed dates to when it will fix its ailing check-in systems and provide passengers with the ability to use Wi-Fi to access streaming content during flights.


Virgin Australia CEO John Borghetti confirmed during the airline's annual general meeting (AGM) yesterday that it will migrate to a new reservations system called SabreSonic CSS in January next year.

The new system will improve customer recognition, and will assist in integrating its alliance partners Air New Zealand, Delta Air Lines, Etihad Airways, and Singapore Airlines into the reservations system. It will also provide better visibility for the company in travel agents that interface with its back-end systems.

"Moving onto a single reservation system and designator code will eliminate duplication and enable travel agents to book Virgin Australia flights with greater ease and confidence."

The airline's current system, Navitaire New Skies, has suffered multiple failures, including one earlier this month, and the airline has been keen to roll out the sabre system, having announced its intentions to do so in November last year.

Borghetti also confirmed that next month, the airline will begin rolling out the in-flight Wi-Fi system that it has been developing with Lufthansa Systems, previously dubbed "BoardConnect."

It will allow passengers to stream on-demand content from the aircraft to their personal devices.

Topics: Australia, Travel Tech, Wi-Fi

Michael Lee

About Michael Lee

A Sydney, Australia-based journalist, Michael Lee covers a gamut of news in the technology space including information security, state Government initiatives, and local startups.

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  • Lufthansa has done this before

    Some years ago I used Wi-Fi aboard a Lufthansa flight. That system was using Connexion by Boeing (CBB), which worked really well, as not many people on the aircraft were using it.

    I could make VoIP calls which were basically free at 40,000 feet. Unfortunately, Boeing pulled the plug on the system, claiming it was not viable. So it's good to see that Lufthansa is going to do it again, by partnering with other airlines around the world (eg Virgin).

    I personally talk very softly on inflight calls, but I know that other people can't help but shout into telephones, and the shouters will no doubt cause phone calls to be banned on flights. I guess they can't help themselves.