In the first move towards the government officially adopting a digital mailbox service, Australia Post's MyPost Digital Mailbox will be used for myGov communications from Centrelink and other Human Services agencies.
Around the same time Australia Post launched its own digital mailbox service for bills and other documents, then-shadow communications minister Malcolm Turnbull flagged that a Coalition government would introduce a "digital pigeonhole" offering many of the same features, leading to some at the time questioning whether the government would duplicate the efforts of its own government business.
Yesterday, Australia Post announced that it would partner with the Department of Human Services for the delivery of mail from Medicare, Centrelink and a number of other agencies connected to the myGov service into the company's mailbox
Department of Human Services Secretary Kathryn Campbell said that there were over 4 million myGov users that could now access this option.
"myGov allows Australians to link and access government services in a secure, single location, including Medicare, Centrelink, Australian Taxation Office, Personally Controlled eHealth Record, Child Support, Department of Veterans' Affairs, and the National Disability Insurance Scheme," Campbell said in a statement.
"It is great that we can now also work with Australia Post through this trial to provide people with more choices for how they access their digital mail from Medicare, Centrelink and Child Support."
It comes as the government has gone to tender to outsource payment services for the welfare agencies, and the Commission of Audit recommended Australia Post be privatised.
Westpac and Virgin Australia have also signed up to use the MyPost Digital Mailbox.